MADE TO ORDER
Once your order has been placed, we need to craft the piece since it’s being made exclusively for you. Our estimated shipping timelines for made-to-order items are usually up to 14 business days from the date ordered.
There are NO returns/exchanges on customized items.
THE SETTIER provides a one-time repair of the piece free of charge.
THE SETTIER will repair the item if you experience any defects in craftsmanship or breakage due to manufacturing defects.
There is NO repair provided on user damage issues (water damage, intentional breakage, etc.)
Once any of our custom pieces goes into production, there can be NO cancellations.
RETURNS & EXCHANGES
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
ALL RETURNS MUST BE
·Have no signs of wear or damage
·In its original condition with tags still attached (if any)
·In all original packaging (box and pouch included)
·Some items are not eligible for return for refund or exchange unless defective.
List of the products that cannot be RETURNED OR REFUND:
·Products are specially marked “Non-Returnable” on the product listing page. We sometimes can send email notifications letting customers know that the product they are purchasing is non-returnable (even if there was no “Non-Returnable” mark on the product page).
·Custom Made or special/personalized order items. All custom items are not subject to returns, due to the fact that each piece is made to order.
·Items in which there is wear and tear, damage, or visible usage.
·If there is no original packaging and/or is missing parts or accessories.
·Products purchased during closeout sales.
The return window begins on the day the order is delivered. Please note that we do not offer exchanges for any pieces.
Items returned without authorization will not be accepted. To obtain a Return Form, please contact customer support via email at email@example.com
HOW TO RETURN
Please contact our customer service via email at firstname.lastname@example.org to get your Return Form and our returning address.
Please carefully package the item you are returning in its original packaging.
You are responsible for the return shipping label.
Once your package is prepared, ship your product in secure packaging.
If it is worn, damaged, or not approved your package will be refused and redirected back to you.
THE SETTIER WILL NOT REIMBURSE OR PAY FOR RETURN SHIPPING OR RE-DELIVERY SHIPPING COSTS EXCEPT THE FOLLOWING CIRCUMSTANCES:
The customer received the wrong item. The item is broken, defective. For broken or defective items, customers need to contact us within 48 hours of receiving their order.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please allow 2-3 weeks from the return shipped date for us to receive and process.
Please note we cannot issue a refund to a method of payment that is different from the one used to place the order.
Upon processing your return, we will send a confirmation of your return to the email address associated with your account in two to five business days, which depends on your bank.
Please note your original shipping fee is not refundable and will be deducted from the refundable amount.
All our policies are firm but may be subject to change to ensure that we will continue to provide the best and positive shopping experience to all our THE SETTIER customers. In line with this, we reserve our right to make changes at any time without prior notice.
We ship domestic and international. All orders are fulfilled Monday through Friday, excluding weekends and holidays. Orders take 1-3 business days to process after order confirmation. All orders are shipped via USPS Priority Mail. You will receive an email confirmation when your order has shipped. Please note: it may take up to 48 hours for tracking status to be updated on the USPS website.
If you want to make an international order, please email us via email at email@example.com and we will let you know all the details.
Kindly note that we do not ship to PO Boxes, APO or FPO addresses at this time.
Get in touch
THE SETTIER Service Center is available from Monday to Friday from 9 am to 6 pm (EST).
Our Client Advisors will be delighted to assist you and provide personalized advice.
You may contact us via email at firstname.lastname@example.org